Shipping policy

Shipping Policy

This page describes how orders move from checkout to delivery, what customers can expect from tracking, and how we respond when a parcel is delayed.

Processing

Orders are processed in 1-2 business days after payment and order details are accepted. Processing includes reviewing the order, preparing the products, packing the parcel, and handing it to the selected carrier. A confirmation email is sent when the order is prepared for transit. Orders placed close to a holiday or during a carrier disruption may need additional handling time, and we communicate material changes when we learn about them.

Delivery

Standard delivery generally arrives in 4-6 business days after processing. The carrier's scan history is the best source for the most current estimated date. Free shipping is available when the order qualifies under the offer shown at checkout; the checkout page displays any threshold or exclusion before payment is submitted. Expedited service, when offered, is shown with its price and estimated range before the customer completes the order.

Address accuracy

Customers are responsible for providing a deliverable address, apartment or unit information, and a reachable contact detail. If an address needs correction, contact us quickly with the order number. We can request an update before handoff, but a carrier may be unable to change a parcel once it is in transit. A parcel returned because an address was incomplete may require a new shipping charge before it can be sent again.

Lost or damaged parcels

If tracking says delivered but the parcel cannot be located, check with household members, building staff, and the carrier first. Contact us if the issue remains. For visible damage, retain the packaging and take photographs. We work with the carrier and offer the remedy required by the circumstances and applicable law.

Help

Questions can be sent to support@1tnx7c-cw.myshopify.com or (614) 420-0882. The store operates from 1535 Cree Ct, Grove City, Ohio 43123, United States. Include the order number and the tracking reference, but do not email payment credentials.

Quick reference

For U.S. orders, the store offers free shipping when the order qualifies at checkout. Orders are processed in 1-2 business days, and standard delivery generally arrives in 4-6 business days after processing. Customers may request a return within the 30 day return window. Once a return is approved, a refund can take 5-10 business days to appear on the original statement. The store accepts credit/debit cards and customer care is available Monday through Friday.