Refund policy

Refund and Returns Policy

This policy explains how customers can request a return, how an approved refund is issued, and how the store handles exceptions with care and consistency.

Return window

A customer can contact us within the 30 day return window after delivery to start a return request. Items should be unused, in their original condition, and packed so they are protected during transit. A receipt, order number, or other purchase detail helps us locate the transaction. Personal-care products that have been opened or used may be ineligible for hygiene and safety reasons; when that applies, we explain the reason clearly before closing the request.

Starting a request

• Send the order number, the product name, and a short description of the reason for the request.
• Photographs are helpful when an item arrives damaged, leaks, has a broken seal, or differs from the order.
• Wait for return instructions before sending a parcel; an unapproved shipment may be delayed while we identify it.
• Keep the carrier receipt and tracking number until the request is resolved.

Review and shipping

We review the condition and order details after the parcel arrives. When the return is approved, the merchandise amount and any eligible original shipping amount are credited according to the reason for return. A customer-initiated change-of-mind return may have return postage deducted when the law and the order terms allow it. If the item was damaged, defective, or sent in error, contact us promptly so we can arrange the most appropriate resolution.

Refund timing

After approval, the refund is sent to the original payment method. Banking institutions control posting time, and the amount can take 5-10 business days to appear on a statement. If the expected credit is not visible after that period, reply to the confirmation message with the order number so we can investigate the payment record.

Contact

Customer care can be reached at support@1tnx7c-cw.myshopify.com or (614) 420-0882. Our store address is 1535 Cree Ct, Grove City, Ohio 43123, United States. Please include only the information needed to locate the order; never send a full payment card number by email.

Service facts

For U.S. orders, the store offers free shipping when the order qualifies at checkout. Orders are processed in 1-2 business days, and standard delivery generally arrives in 4-6 business days after processing. Customers may request a return within the 30 day return window. Once a return is approved, a refund can take 5-10 business days to appear on the original statement. The store accepts credit/debit cards and customer care is available Monday through Friday.