Contact information

Contact Information

Customer care is here to help with product questions, order status, returns, shipping issues, and accessibility requests. A clear order number and a short description help us respond efficiently.

How to reach us

Email: support@1tnx7c-cw.myshopify.com. Phone: (614) 420-0882. Mailing address: 1535 Cree Ct, Grove City, Ohio 43123, United States. When writing about an order, include the name used at checkout, order number, and the best reply address. Do not include a full credit-card number, security code, password, or government identification number.

Hours and response

Customer care is available Monday through Friday during regular business hours. Messages received outside those hours are placed in the next service queue. We aim to acknowledge a routine message promptly, while requests involving a carrier claim, damaged item, payment review, or product-safety question can take longer because they require records from another party.

Order support

For a tracking question, provide the order number and the carrier reference. For a return or refund question, tell us whether the item is unopened, damaged, incorrect, or otherwise unsuitable. For a product question, name the exact product and describe how it would be used. We provide package directions and general information; a qualified clinician should answer medical questions.

Accessibility and privacy

Customers may ask for an accessible version of store information or help completing an order. We use contact details to answer the request, support the transaction, and maintain service records. We share information with service providers only as needed to deliver the requested service and according to the applicable privacy choices.

Service facts

For U.S. orders, the store offers free shipping when the order qualifies at checkout. Orders are processed in 1-2 business days, and standard delivery generally arrives in 4-6 business days after processing. Customers may request a return within the 30 day return window. Once a return is approved, a refund can take 5-10 business days to appear on the original statement. The store accepts credit/debit cards and customer care is available Monday through Friday.